Event request: event@fanpass.co.uk

If you did not find the event related to your ticket that you want to sell or buy, please contact us at the following email address: event@fanpass.co.uk.

Complain request: complain@fanpass.co.uk

If you receive, from a seller, tickets who are not those you have ordered or are invalid, we invite you to contact FanPass at the following email address : complain@fanpass.co.uk within 14 days after the reception of the tickets. If you encounter difficulties to access to the event, we invite you to contact FanPass within 48 hours after the event. Any complains made beyond these deadlines will not be covered by the FanPass guarantee and could not be treated by our services and our teams.

After the problem report and you will receive from us a “complain form”, we ask you to return the “complain form“ within 48 hours after his reception that it could be treated in the best delay. Please note that any “complain form” returned beyond 48 hours will no longer be covered by the FanPass guarantee and could not be treated by our services and our teams.

Complain Forms must be returned to the following email address: complain@fanpass.co.uk with the message object "Complain Form" followed by your order number.

Contact Our Team: contact@fanpass.co.uk

If you have any questions, Please visit our FAQ’s.

For any other enquiries please contact us on the following email address: contact@fanpass.co.uk